Privacy Policy

Last updated: 11 February 2026

1. Business Information

This Privacy Policy applies to the Echo Mart Android application (package name: com.echomart.store).

Echo Mart is operated by Echo Mart, a sole proprietorship owned by Ajeesh Paloran, having its principal place of business at:

Chamathakkad House,
Thalassery Baveli Road,
Mananthery, Kannur,
Kerala – 670643, India.

2. Information We Collect

• Name and mobile number (for OTP login)
• Delivery address and location
• Order and transaction details
• Device information for security and analytics

We do not collect biometric data or sensitive personal financial information. Payment details are processed by authorized payment gateway providers.

3. How We Use Information

• To process and deliver orders
• To authenticate users
• To provide customer support
• To improve application performance
• To prevent fraud and misuse

4. Third-Party Services

We may use third-party services such as:

• Google Firebase (authentication & analytics)
• Payment gateway providers for secure transactions
• Delivery partners for order fulfillment

Echo Mart does not store card numbers, UPI PINs, or payment credentials.

5. Data Sharing

We share information only when necessary:

• With vendors to fulfill orders
• With delivery personnel
• With payment processors
• When required by law

We do not sell or rent personal data to third parties.

6. Data Retention

Personal data is retained only as long as required for operational, legal, or regulatory purposes.

7. User Rights

Users may request access, correction, or deletion of their data by contacting us. Requests may be subject to verification and legal obligations.

8. Security

We implement reasonable security measures to protect user data. However, no system can guarantee absolute security.

9. Changes to Policy

This Privacy Policy may be updated periodically. Continued use of the application implies acceptance of the updated policy.

10. Grievance Officer

As per applicable laws in India, the Grievance Officer details are:

Name: Ajeesh Paloran
Designation: Proprietor – Echo Mart
Email: echomart.support@gmail.com
Address: Chamathakkad House, Mananthery, Kannur, Kerala – 670643, India
GSTIN: 32DJNPP3958K1ZK